FAQ

CANCELLING OR MODIFYING YOUR ORDER

After an order has been placed, we are unable to add additional items, or change the address the order is being shipped to. For further assistance, or to cancel your online order, please contact our Customer Care team at info@cabaneeorganics.com.

DELIVERY CHARGES

Canada - Orders with a total value exceeding $75 CAD are eligible for free shipping.

International - Shipping rates are calculated checkout.

When international orders reach their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Additional fees may also be incurred dependent upon the destination country’s import laws. Cabanee Organics is not responsible for the payment of any duties and taxes not included in the original purchase price.

ORDER PROCESSING

All orders begin processing the following business day. Please note, orders placed on Friday will begin processing on the following Monday as our shipping department closes over the weekend. Cabanee Organics will ship within 72 hours after processing has begun.

RETURN OR REFUND

For reasons of hygiene and the personal safety of our customers, we regret that the products may not be returned.

WRONG ITEMS

In the case of wrong items sent, please contact us at info@cabaneeorganics.com within 3 business days upon receipt to obtain a pre-paid shipping label to send these items back to our warehouse. As long as the products are returned in the same condition they are received (unopened and are in a re-sellable condition), we are happy to issue a refund upon receipt of the returned items.